分類:行業新聞發布時間(jian):2019/11/09
鼎峰三民作為一家專業的混凝輸送泵生產廠家,在輸送泵的生產研發以及售后都有著自己的一套完整的銷售模式,讓客戶放心、售后有保障是鼎峰三民人的使命所在,今天小編要講述的是安徽客(ke)戶(hu)混(hun)凝土輸送泵售(shou)后的故(gu)事。
安(an)徽(hui)吳總是(shi)去年(nian)在(zai)我們鼎峰(feng)三民買了(le)一臺混凝(ning)土輸(shu)送(song)泵,用了(le)已(yi)經有一年(nian)多時間。由于自己(ji)接觸(chu)輸(shu)送(song)泵行業(ye)不(bu)是(shi)很久,對設備(bei)不(bu)是(shi)很專(zhuan)業(ye),工人(ren)維(wei)護也不(bu)及時。上個(ge)月,連續工作十個(ge)小時的(de)輸(shu)送(song)泵,在(zai)施工過程中(zhong)突然把料斗打飛(fei)了(le)。一檢查才發現,操(cao)作員操(cao)作不(bu)當(dang)導致螺栓松動(dong)了(le),沒有加固,輸(shu)送(song)泵在(zai)施工時抖動(dong)太大,直接把螺栓振(zhen)斷了(le),料斗飛(fei)出去了(le)。
工(gong)(gong)(gong)地此時(shi)正在(zai)(zai)(zai)趕(gan)工(gong)(gong)(gong)期,甲方老板催的很緊(jin),如(ru)果沒(mei)有(you)按時(shi)完工(gong)(gong)(gong),按合同(tong)約定(ding)還要賠償。這可如(ru)何是(shi)好?就(jiu)在(zai)(zai)(zai)這緊(jin)要關頭(tou),吳總給(gei)我們售后工(gong)(gong)(gong)程(cheng)師李工(gong)(gong)(gong)打來求(qiu)助電(dian)話,李工(gong)(gong)(gong)在(zai)(zai)(zai)電(dian)話里(li)一步一步指導吳總,如(ru)何讓設備(bei)臨時(shi)開工(gong)(gong)(gong)?當天下午就(jiu)坐(zuo)飛機(ji)從長沙趕(gan)到(dao)安徽,到(dao)了(le)客(ke)戶現場沒(mei)有(you)片(pian)刻休息,放心行李就(jiu)開始干活。一心只(zhi)想(xiang)著如(ru)何能快速(su)幫(bang)客(ke)戶解決問題,讓設備(bei)順利施(shi)工(gong)(gong)(gong)。經過五六個(ge)小時(shi)的維(wei)修和反復試機(ji),設備(bei)終于搞(gao)好了(le)。吳總握(wo)著李工(gong)(gong)(gong)的手(shou),連連說(shuo)感(gan)謝,心里(li)的石(shi)頭(tou)也算落地了(le)。